Gestuur

At Little Tokyo SA, we deliver nationwide across South Africa using trusted and reliable courier partners. Our goal is to get your order to you as quickly, safely and efficiently as possible.

1. Nationwide Delivery

We deliver to most physical addresses throughout South Africa.

Orders are delivered by courier directly to the delivery address provided when placing your order. Delivery is generally made during normal business hours, Monday to Saturday.

Please ensure that someone is available to receive the parcel at the delivery address. Where possible, the courier may contact you before attempting delivery.

We currently do not offer delivery to PO Boxes or PostNet addresses unless specifically agreed with us beforehand.

2. Delivery Charges

Delivery charges are calculated according to the size, weight, quantity and destination of your order.

Free Delivery

We offer FREE standard delivery on qualifying orders:

Orders over R500: Free delivery within Gauteng, subject to exclusions and courier serviceability.

Orders over R2,000: Free standard delivery to most physical addresses anywhere in South Africa.

Certain large, heavy, oversized or difficult-to-ship products may be excluded from free delivery. Where applicable, the actual delivery charge will be displayed at checkout or confirmed with you before dispatch.

Orders Below the Free Delivery Threshold

For orders that do not qualify for free delivery, courier charges generally start from approximately R90, but may be higher depending on the destination, size, weight and quantity of the items ordered.

The applicable delivery charge will be displayed at checkout where available.

3. Gauteng Deliveries

We offer particularly competitive delivery rates within Gauteng.

Free delivery is available on qualifying orders, subject to courier coverage and certain high-risk or outlying areas.

The following areas may be subject to additional delivery charges or alternative delivery arrangements:

Heidelberg, Vereeniging, Meyerton, Springs, Soweto, Thembisa, Alexandra, Daveyton, Randfontein and other areas classified by our courier partners as high-risk or outlying areas.

If an additional delivery charge is required, we will contact you before dispatch.

4. Order Processing & Same-Day Dispatch

Orders that are paid and successfully processed before 13:00 on a business day will generally be dispatched on the same day, provided that:

The product is in stock;

Payment has been successfully received and verified;

The delivery address is complete and valid; and

There are no circumstances outside our reasonable control that prevent same-day dispatch.

Orders received after 13:00 will generally be processed and dispatched on the following business day.

Please note that same-day dispatch does not mean same-day delivery.

Certain products may have different processing or dispatch times. Where this applies, the estimated dispatch time will be indicated on the product page or communicated to you.

5. Delivery Times

Once your order has been dispatched, typical delivery times are:

Major centres: approximately 1–3 business days

Regional centres: approximately 2–5 business days

Outlying or remote areas: approximately 3–7 business days or longer

These are estimated delivery times and are not guaranteed delivery dates.

Delivery times may be affected by courier capacity, weather, public holidays, peak shopping periods, unforeseen delays, incorrect or incomplete delivery information, or other circumstances outside of Little Tokyo SA's reasonable control.

6. Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking information to follow the progress of your delivery.

Please note that tracking information may take some time to become active after the parcel has been collected by the courier.

7. Delivery Address

It is the customer's responsibility to provide a complete and accurate delivery address, including:

Recipient's full name

Contact telephone number

Street address

Suburb

City/Town

Postal code

Any relevant building, unit, complex or access information

Little Tokyo SA cannot be held responsible for delays or additional delivery costs resulting from incorrect, incomplete or inaccurate delivery information supplied by the customer.

If an order needs to be redirected after dispatch due to an incorrect address, any additional courier charges may be for the customer's account.

8. Failed Delivery Attempts

Our courier partners will generally make reasonable attempts to deliver your order.

If delivery cannot be completed because nobody is available, the address is incorrect, access is restricted, or the recipient refuses or is unable to accept the parcel, the courier may return the parcel to our premises.

Additional delivery charges may apply if the parcel needs to be re-dispatched.

9. Damaged Parcels

Please inspect your parcel upon delivery.

If the packaging appears to be seriously damaged, opened or tampered with, please notify the courier immediately and, where possible, record the condition of the parcel before accepting delivery.

If you receive an item that appears to have been damaged during transportation, please contact support@littletokyosa.co.za as soon as possible and provide photographs of:

The outer packaging;

Any visible damage;

The shipping label; and

The product and its packaging.

We will investigate the matter with our courier partner and assist you with the appropriate resolution.

10. Delayed or Lost Deliveries

Although we use reputable courier companies, occasional delays can occur.

If your order appears to be significantly delayed or the tracking information indicates that the parcel may be lost, please contact us so that we can investigate the shipment with the courier.

We will work with the courier to locate the parcel or resolve the matter as quickly as reasonably possible.

11. Large, Heavy or Oversized Items

Certain products, including large electronics, solar equipment, batteries, automotive parts, machinery and other oversized or heavy products, may require specialised transportation.

These products may not qualify for our standard free-delivery offers.

Where an additional delivery charge applies, we will either display the applicable charge at checkout or contact you before dispatch.

12. Public Holidays & Peak Periods

Courier services may operate on reduced schedules during weekends, public holidays and peak periods such as Black Friday, Christmas and other major promotional periods.

Orders placed during these periods may therefore take longer than our normal estimated delivery times.

13. Delivery to Remote or High-Risk Areas

Courier services may apply additional charges or restrictions to certain remote, rural, high-risk or otherwise difficult-to-service areas.

If your address falls into such an area and an additional charge is required, we will contact you before dispatch where reasonably possible.

We reserve the right to use an alternative courier or delivery method where necessary to ensure that your order can be delivered safely and reliably.

14. Delivery Terms

All delivery estimates provided by Little Tokyo SA are estimates and are intended as a guide only.

We will make every reasonable effort to dispatch and deliver orders within the estimated timeframes communicated to customers.

Nothing in this Shipping Policy is intended to limit or exclude any rights you may have under applicable South African consumer protection legislation.

If you have any questions regarding delivery, please contact us before placing your order.

Little Tokyo SA
Email: support@littletokyosa.co.za
General Enquiries: +27 71 371 1144

Last updated: September 2026